Legal
These terms cover the Backline Agency website and Backline Agency Inbox Organizer, the invite-only Gmail organizer for clients of Backline Agency LLC. If you are a client, your Client Services Agreement governs our engagement; where it and these terms differ, the agreement controls.
The website at backlineagency.ai and the app at app.backlineagency.ai ("the app") are operated by Backline Agency LLC, a North Carolina limited liability company ("Backline Agency", "we", "us"), 8000 Discovery Falls Trail, Wake Forest, NC 27587. Questions about these terms: [email protected].
The website describes what we do and lets you contact us. Its content may change without notice. You may read it and link to it. You may not scrape it, probe it for weaknesses, or use it to send unsolicited messages.
Access to the app is by invitation from Backline Agency. To use it you must be 18 or older and must own, or be authorized by its owner to connect, any Gmail account you connect. You agree to:
We may suspend access to protect the app or other clients during a security incident or if these terms are breached. You can stop using the app at any time by disconnecting Gmail or deleting your workspace in settings.
Fees, service scope, and the detailed terms of our work for you are set out in your Client Services Agreement and any portal addendum to it. These terms do not create a separate paid relationship.
The app's categories, labels, summaries, alerts, and answers are produced by an AI model. They can be wrong, incomplete, or late. The app is a convenience layer over your inbox, not a replacement for reading it. You remain responsible for your mail, and you should not rely on the app alone for anything time-critical, legal, financial, or safety-related.
If you confirm a mobile number in the app's settings, Backline Agency Inbox Organizer can send you text messages. The program works like this:
How we handle your Google account, Gmail data, and mobile number is described in our Privacy Policy, which is part of these terms.
The website, the app, and their design and code belong to Backline Agency. Your categories, descriptions, schedules, and settings are yours; we use them only to run the app for you, and we will provide them as an export on request when your engagement ends. Labels the app created in your Gmail stay with your Gmail.
We run the app on a best-effort basis without an uptime guarantee. Scheduled processing can be delayed. We may change or retire features, and will tell connected clients by email when a change affects how the app works for them.
The website and the app are provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent permitted by law, Backline Agency is not liable for indirect, incidental, or consequential damages, or for missed, misfiled, delayed, or undelivered emails, summaries, or alerts. For clients, our total liability is capped as stated in the Client Services Agreement. For anyone else, it is capped at one hundred US dollars.
These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Disputes will be brought in the state or federal courts located in Wake County, North Carolina, unless your Client Services Agreement says otherwise.
If these terms change in a way that matters to how you use the website or the app, we will update this page and its effective date and notify connected clients by email. Contact: Backline Agency LLC, [email protected].